Delivery and Return

Delivery policy

Minni Me Store SRL delivers throughout Romania within approximately 3 working days from placing the order. Delivery of orders will be made through the courier service chosen by Minni Me Store SRL.

The delivery of the order will be made in accordance with the terms and conditions of delivery of the respective courier service. At the time of delivery, it is mandatory to present an identity document.

National deliveries are made exclusively through Sameday Courier (Delivery Solutions SA).

The standard price of a delivery is 19 RON, but it may change depending on the destination, volume, weight or number of packages.

Minni Me Store SRL offers free delivery in Romania of orders with a value of at least 200 RON.

Minni Me Store SRL can refuse an order following a prior notification addressed to the buyer, without any obligations between the parties and without the possibility for the buyer to claim damages, for situations such as, not limited to: failure / invalidation of online transaction, non-acceptance of the card incomplete or incorrect data of the buyer.

If, after placing and placing an order, a product is unavailable, or if an order cannot be honored due to technical reasons or a non-conformity found at the time of shipment, the buyer will be notified by email to the address provided at the time of placing order and you will receive back the money already collected by the Minni Me Store, without any other compensation.

The price, the payment method and the payment term are specified in the order. Minni Me Store will issue an invoice for the ordered product (s), the buyer's obligation being to provide all the information necessary to issue the invoice in accordance with the legislation in force.

The invoices will be sent to the buyer by the email mentioned by him at the time of placing the order.

The Minni Me Store makes no warranty whatsoever. The only guarantees provided are, where applicable, those provided by its partners. Any leaflets that accompany the products are issued by Minni Me Store partners.

Minni Me Store cannot be held responsible for damage to the product during transport and / or any damage of any kind that the buyer or a third party may suffer after delivery of the product / products.

Minni Me Store does not assume responsibility for damages caused as a result of using in any way the product / products purchased through the site www.minnime.ro.

The buyer undertakes to sign the delivery note (AWB) presented by the courier upon delivery of the ordered product (s), to which is attached the fiscal receipt containing all the information about him / her (product name (s), quantity, price ).


Return policy

In order to return a product, the buyer must notify in writing the intention to return the purchased product (s) by email to contact@minnime.ro, without the obligation to invoke a specific reason.

According to GEO no. 34/2014, the buyer has the right to return the ordered product (s) within 14 calendar days from the receipt of the order. Minni Me Store SRL extends the acceptance period of returned products to 30 calendar days.

The returned products must be in the same condition in which they were sent by Minni Me Store SRL. They must be packed in the original packaging, the identification labels must be attached to the products and be accompanied by the original documents. Minni Me Store SRL does not assume responsibility for damages caused during transport or for lost products.

In accordance with the law in force, Minni Me Store SRL reserves the right not to accept the return of products such as:

- likely to deteriorate

- sealed and which have been unsealed by the buyer

- which cannot be returned for health protection and / or hygiene reasons.

Minni Me Store SRL will return the value of the products within 14 calendar days from the receipt of the returned products after verifying their condition and will decide on the eligibility to return the value of the products.

The amount related to the return will be refunded to the buyer as follows:
a) for orders paid online, by card: by refund to the account from which the payment was made;
b) for orders paid by cash on delivery: by bank transfer.

Refunds will represent the price paid by the buyer, excluding shipping costs (except for defective items).

The necessary information to be provided to Minni Me Store SRL for return is:
- Name and surname

- Postal adress

- Email Address

- Phone number

- Order number

- Desired payment method (bank account details)

- Reason for return (optional)

The delivery of the return will be made through a courier service chosen by the buyer, and all transport fees will be borne by him.

The address for sending the return is that of the Minni Me Store SRL headquarters:
Cluj-Napoca; Str. Oasului 86-90, Corp K2, Ap. 301; Postal Code: 400268

If upon delivery it is found that the product is malfunctioning or has manufacturing defects, it may be requested to replace it or return immediately the amounts already collected by Minni Me Store SRL, without further compensation. For this purpose, a written notification must be sent within 48 hours of receiving the order to the email address: contact@minnime.ro